Frequently Asked Questions
Everything you need to know about your Bananhot shopping experience.
What is your return policy?
We accept returns on unworn, unwashed items with original tags and hygiene liners intact within 14 days of delivery. Please note that for hygiene reasons, swimwear must be tried on over underwear.
How long does international shipping take?
International orders typically arrive within 5-10 business days depending on your location. We use express couriers to ensure your beachwear reaches you as quickly as possible.
How do I find my correct size?
Each product page features a detailed size guide. Our designs are true to size, but if you are between sizes, we generally recommend sizing up for the most comfortable fit.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact our customer service team within 1 hour of placement if you need to make changes; once an order is dispatched, it cannot be modified.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How should I care for my Bananhot swimwear?
To keep your pieces in perfect condition, we recommend hand washing in cold water with mild detergent after each use and laying flat to dry in the shade. Avoid rough surfaces and high heat.